The County Hotel

General Terms & Conditions

“The Hotel” shall mean The County Hotel, Newcastle.

Prices
All rates are quoted per room per night and are inclusive of VAT.
 

Credit Cards

Your card details will be used to guarantee your booking. No charges will be made unless specified or in the event of failure to comply with our cancellation policy.
It is the hotel’s policy to request on arrival an authorization of each guest’s debit or credit card as a guarantee of the payment. The sum requested for authorization is 1 times the room rate multiplied by the number of nights booked plus £25 per persoson per night for any extras. This is not a payment but funds will be held against your account until checkout. Please note where an alternative method of payment is used at checkout, your bank will release this authorization after 7-10 working days


Arrivals and Departures

Check-in is from 15.00.  Guests are requested to vacate rooms by 11:00.  Arrangements can be made for early arrival or late departure, subject to availability.  

Cancellations

We operate a 15:00 on the day prior to arrival cancellation policy. Should the need arise please cancel directly with the hotel on 0871 376 9029 or email reservations@countyhotel.co.uk. You will be issued with a cancellation reference number which must be quoted in any future dealings related to your booking. Failure to comply with our cancellation policy will result in a charge equivalent to your stay. (Group Bookings are subject to individual Cancellation Policy’s )

The Hotel reserves the right to cancel the Reservation and to terminate this Agreement forthwith by notice in writing to the Client if the Hotel or any substantial part thereof is closed due to circumstances beyond the reasonably control of the Hotel or if the Client has failed to make the required pre-payment detailed above or has otherwise failed in any material respect to comply with the terms of this Agreement.  If the Hotel cancels the Reservation in any such circumstances, the Hotel will refund any amounts paid by the Client in advance to the Hotel but will otherwise have no further liability to the Client.  The Hotel’s right of termination is without prejudice to any other rights accrued to the Hotel at the date of termination.

The Hotel will not be liable for failure to provide agreed facilities in the event of it being prevented from doing so by causes beyond its control, including but not limited to, fire, flood, storm, riot, industrial action or Act of God.


Deposits

Deposits are non-refundable and non-transferable.


​Credit Facilities

Where credit has been agreed invoices are due for payment upon presentation.  The Hotel reserves the right to charge interest on late payments at a rate of 3% above the base rate of Barclays Bank PLC, calculated on a daily basis.


Insurance

You are recommended to have insurance to cover cancellation, curtailment or loss of baggage, personal effects and money.
Management reserve the right to charge in full for any items removed from the guest rooms without prior consent.  Also, the client will take all reasonable precautions not to damage any property of the Hotel and will satisfy any claim properly founded on such damage.
Public areas, passages, corridors and foyers cannot be used to display promotional materials or individual signage or for the registration of guests without prior approval from the Management of the Hotel.  The Hotel will always be pleased to arrange or assist with framed signage should this be required.
The Hotel is a completely non-smoking hotel. Failure to comply will result in a minimum cleaning charge of £250 being made.
On-site car parking is available however a there is a charge of £10 per 24hrs, vehicles are left at the owners risk.


Parking

1 disable parking spaces onsite & 18 additional spaces
Drop-off point for guests immediately outside the main entrance
 

Building Entrance

5 steps to the main entrance
Handrails by the steps
There is a ramp to the hotel reception from the car park entrance


Access to Public Areas

Level access
From the entrance to reception
To public toilets
To the bar
List access to bedrooms on floors 2-5
 

Bedrooms and Bathrooms

Bedroom furniture can be re-arrange on request
There are showers over the baths in most bedrooms
In our accessible bedroom we have a full wet-room facility along with bathroom & bedside alarm cords


​General Questions

Staff available 24 hours
Emergency evacuation procedures for safe exit of guests with disabilities
Services for guests with hearing impairments: emergency call system which vibrates if the fire alarm is activated
 

Upcoming Events

Summer Meeting Offer

Summer Meeting Offer

"Summer Sun has begun”...

Find Out More
Wine and Dine from £99

Wine and Dine from £99

Three Course Dinner, Bottle of House Wine & an Overnight Stay at the County...

Find Out More