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“The Hotel” shall mean The County Hotel, Newcastle.

Booking Policy

Please note the The Gainford Hotel group do not accept same-sex groups of more than 6 guests and strictly no stag or hen parties


All rates are quoted per room per night and are inclusive of VAT. Credit CardsYour card details will be used to guarantee your booking. No charges will be made unless specified or in the event of failure to comply with our cancellation policy.

A Chip & Pin Credit or Debit card is needed to check in. 

It is the hotel’s policy to request on arrival an authorization of each guest’s debit or credit card as a guarantee of the payment. The sum requested for authorization is 1 times the room rate multiplied by the number of nights booked plus £50 per room, per night for any extras. This is not a payment but funds will be held against your account until checkout. Please note where an alternative method of payment is used at checkout, your bank will release this authorization after 7-10 working days Arrivals and DeparturesCheck-in is from 15.00.

Guests are requested to vacate rooms by 11:00. Arrangements can be made for early arrival or late departure, subject to availability.


All cancellation will be up until 4pm the day prior to arrival without any charge, cancellation after this time will be charged in full for the first night. Should the need arise please cancel directly with the hotel on 0871 376 9029 or email

You will be issued with a cancellation reference number which must be quoted in any future dealings related to your booking. Failure to comply with our cancellation policy will result in a charge equivalent to your stay. (Group Bookings are subject to individual Cancellation Policy’s )

The Hotel reserves the right to cancel the Reservation and to terminate this Agreement forthwith by notice in writing to the Client if the Hotel or any substantial part thereof is closed due to circumstances beyond the reasonably control of the Hotel or if the Client has failed to make the required pre-payment detailed above or has otherwise failed in any material respect to comply with the terms of this Agreement. If the Hotel cancels the Reservation in any such circumstances, the Hotel will refund any amounts paid by the Client in advance to the Hotel but will otherwise have no further liability to the Client. The Hotel’s right of termination is without prejudice to any other rights accrued to the Hotel at the date of termination.

The Hotel will not be liable for failure to provide agreed facilities in the event of it being prevented from doing so by causes beyond its control, including but not limited to, fire, flood, storm, riot, industrial action or Act of God.


Deposits are non-refundable and non-transferable.

​Credit Facilities

Where credit has been agreed invoices are due for payment upon presentation. The Hotel reserves the right to charge interest on late payments at a rate of 3% above the base rate of Barclays Bank PLC, calculated on a daily basis.


You are recommended to have insurance to cover cancellation, curtailment or loss of baggage, personal effects and money. Management reserve the right to charge in full for any items removed from the guest rooms without prior consent. Also, the client will take all reasonable precautions not to damage any property of the Hotel and will satisfy any claim properly founded on such damage.

Public areas, passages, corridors and foyers cannot be used to display promotional materials or individual signage or for the registration of guests without prior approval from the Management of the Hotel. The Hotel will always be pleased to arrange or assist with framed signage should this be required.

The Hotel is a completely non-smoking hotel. Failure to comply will result in a minimum cleaning charge of £250 being made.


On-site car parking is available however a there is a charge of £10 per 24hrs, vehicles are left at the owners risk.

1 Disabled parking spaces onsite & 18 additional spaces

Drop-off point for guests immediately outside the main entrance

Building Entrance

5 steps to the main entrance

Handrails by the steps, there is a ramp to the hotel reception from the car park entrance

Access to Public Areas

Level access
From the entrance to reception
To public toilets
To the bar
Lift access to bedrooms on floors 2-5

Bedrooms and Bathrooms

Bedroom furniture can be re-arrange on request
There are showers over the baths in most bedrooms In our accessible bedroom we have a full wet-room facility along with bathroom & bedside alarm cords

​General Questions

Staff available 24 hours
Emergency evacuation procedures for safe exit of guests with disabilities
Services for guests with hearing impairments: emergency call system which vibrates if the fire alarm is activated


Gainford Group

The Group Office of Gainford Group Ltd is based at Picktree Ln, Chester-le-Street DH3 3SR.

Telephone Number: +44(0) 191 389 5810

Registered Office: Picktree Ln, Chester-le-Street DH3 3SR

Registration Number: 07988275

VAT number: 271982278

Privacy Policy & Cookies Introduction: Gainford Group is committed to keeping the information you provide to us in a secure manner. This Privacy and Data Protection Policy (“Privacy Policy”) is intended to inform you on how we gather, store and utilise your information. This Privacy Policy has been developed in accordance with the requirements of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (“UK GDPR”) and the Data Protection Act 2018 and is effective as of [4th May 2018]. This policy may change from time to time, and we will advise you of any material changes by email where we hold your email address.

Ways in which we collect your data: There are a number of ways that Gainford Group collects data:

1. When you use our website, on any device, to make a booking, enquiry or request

2. When you contact our central reservations office by phone or email to make a booking, enquiry or request

3. When you subscribe to our mailing list via our website

4. When you engage with us on our social media channels

5. When you sign up to participate in a competition we operate

6. When you complete the standard registration form during the check-in process

7. When you log on to access the free WiFi at any of our venues

8. When you choose to engage with surveys about your experience at our venueseither during or after your stay

9. When you visit any of our venues and your image is recorded by our CCTV system

How we use your data for your booking The data you share with us will be used to facilitate your booking and to ensure you have the best possible experience during your stay with us.

When you make a reservation with Gainford Group, we record your contact details, as well as any information you choose to share with us, such as personal preferences and requests about how you would like us to prepare for your arrival. This includes details relating to health matters, such as requirements for wheelchair access, or particular food allergies.

This information also enables us to contact you after you’ve left our venues (in case you’ve forgotten something for example), to request any payments due to us that have not been previously settled, and to recognise you as a loyal guest of Gainford Group if you visit any of our venues in future.

This information is stored on our central reservations system for a period of six years, or longer if you stay with us again within that timeframe.


How we use your data for marketing If you choose to opt in to our marketing database, we will contact you via email, with news, updates and special offers we believe will be of interest to you. We will only add you to our marketing database with your express consent. You can automatically unsubscribe from our mailing list at any time by clicking on the ‘unsubscribe’ link found at the bottom of every email we send.

Cookies Our website employs cookies, or small files of letters and numbers stored in the memory of your computer or mobile device. These are used to facilitate users’ browsing experience and allow us to tailor the information displayed so it’s as relevant as possible. A notice will display the first time you visit our website advising you of our cookie policy, and inviting you to accept their use.

There are several types of cookies:

-Essential: cookies that are a basic requirement to allow our website to load properly; without these the website and booking engine cannot function.

-Functional: cookies that aren’t essential, but make for a better user experience when navigating our site.

-Optional: cookies that do not impact our site’s performance, but allow us to collect statistics on where our traffic is coming from and to display offers and content we think might be of interest to you. These can also be used to show you online ads on 3rd party sites following your visit to our site. More detailed information about cookies, their use, and how to modify your settings to remove them can be found on the UK’s Information Commissioner’s Office:

Our commitment to your privacy The information you have provided to us will solely be used for the purposes outlined above, will be stored securely, and will never be shared with third parties unless this is required in order to perform a service you have requested (for example, access to our free WiFi in each of our venues). At no time will your information be shared with any third party for their own marketing purposes.

Your rights You may at any time request details of your personal information we have on file by sending an email to .You can also contact us by calling +44(0) 191 389 5810 You also have the right to request that your data be deleted from our systems using the same contact details listed above. Before acting on such a request we will take reasonable steps to verify your identity to prevent anyone from requesting action that you have not authorised.

Links to third-party sites Our website may contain links enabling you to visit other websites. If you visit another organisation’s website via such links, you should be aware that we do not control that website. Accordingly, Gainford Group Ltd cannot be responsible for the protection and privacy of any information which you may provide while visiting such websites.

Accuracy of our website Our aim is that all Information is accurate and up to date but we do not accept any liability for inaccurate information.

Your responsibility You must keep secure any means of identification which Gainford Group supplies to you in order to use any services on this site. You acknowledge that you will be financially responsible for all use of this website including the use of your account by others. You must supply accurate and not misleading information when using any services on this site. You confirm to Gainford Group that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all the terms and conditions contained within.

Applicable law and jurisdiction These site terms shall be governed by English law. Any disputes involving this site shall be subject to the jurisdiction of the English courts.

No unlawful or prohibited use As a condition of your use of this site you warrant to Gainford Group that you will not use this site for any purpose that is unlawful or prohibited by these

Copyright notice All rights reserved. No part of this website or the data contained within it may be reproduced in any material form (including storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this website) without permission of the copyright owner. Warning: the doing of an unauthorised act in relation to a copyright work may result in both a civil claim for damages and criminal prosecution. Booking Terms and Conditions