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Food & Beverage Assistant

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach ensuring that the brand values and standards are delivered and profitability achieved.

To constantly exceed guest expectations, delivering the highest standards of customer service, at times under great pressure.

F&B Assistant - Areas of Responsibility

Customer Focus:

  • To implement the consistent delivery of superior customer service
  • To ensure that the department creates a professional impression to customers and team members.
  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers
  • Be confident and self-motivated, demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be honest and reliable, trustworthy and respectful
  • Be immaculately dressed
  • Maintain excellent time-keeping and attendance
  • Be professional at all times
  • Work together with the team to ensure that the business is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels
  • Seek feedback and invest time in personal development
  • Supervise, train and develop others
  • Support, encourage and motivate others
  • Communicate clearly to colleagues and customers
  • Gain commitment of others by using own knowledge
  • Be able to work independently and know when to escalate issues

 

To apply please send your C.V. to a.broom@countyhotel.co.uk